FAQs Geberit Home
Do you have any questions about the Geberit Home app? Find useful answers to the most frequently asked questions here.
Would you like more information or a personal consultation? Geberit customer service is happy to help you by phone or e-mail.
GENERAL QUESTIONS ABOUT GEBERIT HOME
WHAT IS GEBERIT HOME?
Geberit Home is an app from Geberit for your smartphone. Geberit Home provides digital access to various Geberit products in the bathroom and assists you with operation, configuration and maintenance. The app and its features are free.
WHAT ARE THE ADVANTAGES OF USING THE GEBERIT HOME APP?
Where can I download Geberit Home?
WHICH PRODUCTS DOES GEBERIT HOME SUPPORT?
HOW DO I CONNECT MY GEBERIT PRODUCT TO GEBERIT HOME?
WHY DO I HAVE TO GRANT LOCATION PERMISSION TO USE GEBERIT HOME?
HOW DOES GEBERIT ENSURE SECURITY AND DATA PRIVACY?
Questions related to Geberit AquaClean
WHAT FUNCTIONS CAN I CARRY OUT WITH MY GEBERIT AQUACLEAN SHOWER TOILET USING GEBERIT HOME?
- Control your Geberit AquaClean shower toilet remotely
- Configure device settings
- Change personal settings
- View operating instructions
- Perform maintenance work (e.g. descaling, changing filters)
- Watch functionality videos (e.g. on descaling)*
- Read maintenance and care instructions
- Register the device to extend the warranty*
- Look up service and contact information*
- Use Geberit AquaClean remote support
*Function not available in all countries
I HAVE ALREADY INSTALLED THE GEBERIT AQUACLEAN APP. CAN I CONTINUE TO USE IT?
WHAT SHOULD I DO IF THE CONNECTION TO MY GEBERIT AQUACLEAN SHOWER TOILET FAILS, IS SLOW OR UNSTABLE OR IF A FIRMWARE UPDATE FAILS?
I HAVE CONNECTED MY GEBERIT AQUACLEAN SHOWER TOILET TO THE GEBERIT HOME APP. NOW THE PHYSICAL REMOTE CONTROL OF MY SHOWER TOILET HAS STOPPED WORKING. WHAT SHOULD I DO?
HOW CAN I ACCESS THE REMOTE CONTROL FUNCTION OF MY GEBERIT AQUACLEAN SHOWER TOILET AS QUICKLY AS POSSIBLE USING THE GEBERIT HOME APP?
HOW DO I USE THE DRYER FUNCTIONALITY ON MY GEBERIT AQUACLEAN SHOWER TOILET WITHOUT FIRST HAVING TO USE THE SHOWER FUNCTIONALITY AGAIN?
WHAT IS THE DIFFERENCE BETWEEN DEVICE SETTINGS AND PERSONAL SETTINGS ON GEBERIT AQUACLEAN SHOWER TOILETS?
General information about the Geberit Home App